IT Management
FAQ
Implementation
All necessary steps for the implementation of E-POS are outlined in the implementation plan. This can be downloaded as a PDF on this page.
Depending on the EHR, E-POS utilizes various protocols. This information is detailed on the following pages:
- Integrating E-POS with ChipSoft HiX
- Connecting E-POS with Nexus
- Connecting E-POS with Epic
- Connecting E-POS with EMMA
- Connecting E-POS with CNS Connect
- Connecting E-POS with other systems
Technical support for E-POS is defined in the Service Level Agreement associated with the contract.
NovaCair's support line is available at no extra cost on workdays from 8:00 AM to 6:00 PM via:
- Telephone
Because E-POS is a SaaS solution, the vast majority of technical support is handled by NovaCair itself. As a result, IT time is generally not required. In a connected environment, NovaCair assists in identifying and resolving potential issues.
Yes, an SLA is part of the contract with NovaCair.
It is possible to download a sample Program of Requirements in Excel via this link.
Digital security
NovaCair is ISO 27001 & NEN 7510 certified. This ensures that E-POS complies with the applicable standards for supplying software to Dutch healthcare institutions. Additionally, penetration tests are conducted periodically and all data is stored within Europe.
Using E-POS is secure. The triage algorithm has been validated, and the results of this study have been published in The Journal of Clinical Anesthesia.
In addition, NovaCair holds the necessary ISO and NEN certifications to supply software to Dutch healthcare institutions.
A comprehensive Excel report detailing all technical measures can be requested via this link.
E-POS is ISO 27001 and NEN 7510 certified.
E-POS processes various personal data, including relevant information regarding the patient's health status.
A complete overview can be requested here via the contact page.
NovaCair applies a standard retention period of 1 year. Typically, data is transferred to the hospital's internal storage even sooner. A longer retention period is negotiable.
Yes, these are performed at predetermined intervals.
All data processed within E-POS is hosted within Europe.
Usage
NovaCair works according to the train-the-trainer principle. This means that selected hospital employees are trained by NovaCair in the use and support of E-POS.
These employees form the first line of support, contributing to the client's self-reliance.
In case of questions, escalation to NovaCair's support line is available at no extra cost.
NovaCair's support line is available at no extra cost on working days from 8:00 AM to 6:00 PM via:
- Email – [email protected]
- Phone – +31 71 203 2251
Users can log in using various methods:
- Online login via username, password, and two-factor authentication (potentially combined with an IP block)
- Organization's SSO
- Login via the EHR vendor's SSO (in the case of an integrated solution).
Patients completing a questionnaire generally follow the following workflow:
- The patient automatically receives an email
- The patient clicks the link in the email and is directed to the E-POS web environment
- Simultaneously, the patient or caregiver receives a code via SMS
- After entering the code, they can begin filling out the questionnaire
Could not find your answer or have additional questions? Please feel free to contact us.
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